Viblo AI – Refund & Cancellation Policy

1. Free Trial

• Viblo AI offers a 7-day free trial to allow customers to evaluate the service before payment is required.
• You will not be charged during the free trial.
• At the end of the free trial, your chosen subscription plan will begin automatically unless cancelled before the trial ends.

2. Subscription Charges

• Once your free trial has ended and payment is processed, all charges are final and non-refundable.
• By entering your payment details and starting a free trial, you authorize Viblo AI (via Stripe) to charge your card automatically at the end of the trial period, unless you cancel before renewal.
• Subscriptions renew automatically on a recurring basis (monthly, quarterly, or annually, depending on your plan) until cancelled.

3. Cancellations

• You may cancel your subscription at any time to prevent future charges.
• Cancellations must be made through your account dashboard or by contacting support@viblo.ai.
• Cancellations are effective immediately, but charges already processed are non-refundable.

4. Upgrades & Additional Purchases

• If you choose to upgrade your subscription or purchase additional credits during your free trial or active subscription, those payments are final and non-refundable.
• Upgrades take effect immediately upon purchase.

5. Refunds

• Refunds are only considered in exceptional cases where:
• A duplicate charge occurred due to a billing error, or
• A technical issue prevented access to Viblo AI (and confirmed by our support team).

• Refund requests must be submitted in writing to support@viblo.ai within 7 days of the charge.
• Dissatisfaction with results or outcomes does not qualify for a refund. Viblo AI provides access to tools, not guaranteed results.

6. Chargebacks

• Filing a chargeback without first contacting Viblo AI is a violation of this policy.

• In the event of a dispute, Viblo AI will provide Stripe and your bank with:
• Account activity logs (logins, IPs, and usage records).
• Proof of digital delivery (welcome email, access granted).
• A copy of this Refund & Cancellation Policy agreed to at checkout.
• Customers who initiate fraudulent chargebacks may have their accounts permanently suspended.