Viblo AI – Contact & Support

1. Support Channels

You can reach our team through the following official channels:

• Email Support: support@viblo.ai
• Response Time: We aim to respond to all inquiries within 24–48 business hours.

2. Refund & Cancellation Requests

• All refund and cancellation requests must be submitted in writing to support@viblo.ai.
• Requests made through social media, direct messages, or other channels will not be considered valid.
• This ensures every request is properly logged and documented.

3. Technical Support

• If you are experiencing issues accessing your account or features of Viblo AI, please contact us immediately.
• Our team may request details such as your registered email address, device, and screenshots to assist in resolving the issue quickly.

5. Dispute Prevention

If you encounter any issues with billing, cancellations, or service access, we strongly encourage you to contact us directly at support@viblo.ai before contacting your bank.

Most issues can be resolved quickly through our support process. Filing a chargeback without contacting us first may delay resolution and result in account suspension.