Viblo AI – Privacy Policy
Last Updated: [01/09/2025]
Viblo AI (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use Viblo AI.
By creating an account, starting a free trial, or subscribing to Viblo AI, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you sign up for or use Viblo AI, we may collect the following information:
- Account Information: Name, email address, billing details, and subscription plan.
- Payment Information: Processed securely via Stripe. We do not store your full credit card details.
- Technical Data: IP address, device information, and browser type.
- Usage Data: Login timestamps, account activity, and video generation history (used for fraud prevention and support).
2. How We Use Your Information
We use the information collected to:
- Provide you with access to Viblo AI services.
- Process payments and manage subscriptions.
- Send service-related communications (welcome emails, billing reminders, policy updates).
- Detect, investigate, and prevent fraudulent or unauthorized transactions.
- Improve our platform, features, and user experience.
3. Data Security
- We use SSL encryption and secure servers to protect your data.
- Payment information is handled exclusively by Stripe, our PCI-compliant payment processor.
- Access to customer data is restricted to authorized personnel only.
4. Sharing of Information
We do not sell or rent your personal data to third parties.
We may share limited information with:
- Service Providers: (e.g., Stripe, email providers) to deliver our services.
- Legal Authorities: If required by law or to enforce our Terms of Service.
5. Your Rights (Australia – APP Compliance)
Under the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Request deletion of your personal data (subject to subscription/account requirements).
Requests may be submitted to support@viblo.ai.
6. Data Retention
- We retain account and billing records for as long as legally required for tax and compliance purposes.
- Usage logs may be retained for fraud detection and dispute resolution.
7. International Transfers
As a digital platform, your information may be processed outside of Australia. By using Viblo AI, you consent to this transfer, provided appropriate safeguards are in place.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of Viblo AI after updates constitutes acceptance.